Michael M.

This company is excellent at sales and tell you everything you want to hear, but the Lazio 3 seater leather electric recliner sofa and armchair Ive bought has been delivered with damaged/dangerous wiring, the leather is scuffed/damaged, recliner motor not working correctly, parts hanging off and after a few weeks the leather seat is sagging and looking aweful. I feel incredibly disappointed. Frustrated and angry, these sofas were not cheap, but Ive spent allot of money for what I thought was going to be a quality product and the reality is very different, this company should be ashamed! If I could Id mark a 0 star, There is no way I would recommend this company, brilliant at selling, but over priced, poor quality damaged goods and the poorest after sales service Ive ever recieved.

Current Status
3 Emails sent - No replys - last sent to email below 10th of Jan - No reply or call
8 Calls to Customer Services- average hold time 30mins, problems rectified ZERO.

PLEASE DONT MAKE THE SAME MISTAKE I DID, STAY CLEAR OF THIS COMPANY.