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1 Review by Michael

AnyVan

AnyVan

8/11/19

Unrealiable and misleading promises. Look for an alternative!

I booked a transit from Milton Keynes to near Bournemouth, for same day' delivery. It's a simple route along which I assumed the driver would add a few pick ups and would be easily achievable.

NOT SO!

The driver collected my goods at 9:00am. That morning he did not accept any of my calls and the tracking system online was not working.

At 13:00. I received a text from the driver claiming up to 6 hr delays on the M5. Could he drop the item three days later!!! The M5!! What kind of a route is that on the opposite side of the county! Even without delays, that was almost unachievable. I checked the live traffic reports online. No reports corroborated heavy delays. I sent a text back and explained I'd paid for a one day delivery, I'd lost a day's pay by taking time off work, and was not available the following week. Please deliver.

At 15:00 I got a 2nd text from the driver, " I'm stuck in traffic near Exeter". EXETER!! Now this really was getting ridiculous! The driver said he wouldn't be able to deliver today.

I then made several calls to Anyvan customer service. They confirmed my item was too far away to be delivered. I was NOT entitled to any compensation because the initial booked route was over 100 miles away' (read the small print) even though by routing via Exeter, Anyvan had added an extra 160 miles. I ask, who's fault is that???

With no option, I forced to wait for an early morning drop-off, the next day. I informed Anyvan I had had an appointment that morning and so was promised the delivery would take place before 8:30 - 9:00 am. Not sure if the driver or Anyvan made this promise.

The next day, 9:00 came and...Nothing! At 9:30. I sent a text to the driver. NO RESPONSE. Tracking was again not available... or not turned on.

9:35. I called Anyvan who couldn't, contact the driver either. I later recieved a text from Anyvan saying the driver would be with me by 10:50.

The driver Funalky arrived at 11:05.

It turns out that the driver is not responsible for setting a route. It is Anyvan.

The claims made by Anyvan and the reliability of the service are just not fit for purpose.

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