Michael M.

This has been my worst experience with an online retailer in my entire life. I ordered the Jura milk fridge on August 3. On August 29 I called to ask why I hadn't received the item yet. The customer support rep told me it was not in stock and the order had thus been cancelled. I asked why no one told me and they had the gall to blame PayPal. I then asked for the rep's name, and she refused to give it to me. I spoke to a manager who apologized and promised to waive the shipping fee and send the item. On September 21 I wrote to them to ask why I have still not received the item. On sep 26 "Peter " wrote back to say they will look into it and get back to me. Today is October 12 and I have still heard nothing.