Michael M.

I just got off the phone with ROSE from Customer service. She was reading out of a book and kept dancing around my problem. Not caring at all or listening to anything that I said to her. I have already been through this and know what happens next. For two months in a row now when apple took payment from me I couldn't view any content. I got an error message reading "A subscription to crave is required to watch this content". So naturally I call Crave customer service. As soon as they hear that I pay through iTunes, they put all the blame on them and tell me to contact iTunes. So I do and of course iTunes tell me that they took the payment and submitted it to crave and tell me that its up to crave to fix the problem. I then call crave back and demand to speak to a supervisor. Last time I asked for a supervisor there wasn't anyone higher then her to speak to. Now all of a sudden there is. They make my take about 4 screen shots of different things and email it to them. Why should I have to do this. I do it anyways and about three days later I finally get it to work again. I tried to tell ROSE this and again there is no one higher then her. All she said to me was that there has been many problems with iTunes and it has been escalated whatever that means. Good tv shows and movies but probably the worst customer service ever. Watch out cause this is going to happen to you to. I just cancelled my Netflix subscription. What a mistake