This is simply one of the most amazing services I've encountered in the past few months. GeeksToGo offers a free virus removal service through its community of expert tech support volunteers. In the unforunate event that your computer gets hit with a virus, malware, or spyware, you no longer need to mail out your machine, call an outsourced tech support center, or pay someone to fix it. With GeeksToGo, you can post your problem and within a matter of minutes someone from the community will commit to solving your problem. All interactions are online -- the removal specialist will give you access to free utilities and provide very clear step-by-step instructions to remove the virus. You get emailed whenever the tech is ready to tell you the next step and everything is recorded in the forums, where it is viewable and searchable by the general public. How is this free? Apparently, GeeksToGo is a place where aspiring "geeks" go to learn from the best and train to become experts in their field. In return, they are expected to contribute back to the community by providing free tech support to those that seek it. From personal experience, I can unequivocally say that the service is extremely effective and I am inspired by the community that runs it.
One day, I noticed that I had contracted the very nasty Google Redirect virus. Basically what happens is when you do a Google Search and click on a search result, the virus redirects you to a randomly generated page instead of the webpage you were trying to go to. If you click back and try again, it will give you another random page. Eventually, maybe after five or six times, you will get through to the proper page, but the problem persists with any future searches. I researched the problem for about thirty minutes and found a few relevant threads on the GeeksToGo forums. While there were published instructions on how to fix the problem, the forums state that each computer is different and that you should start a new case if you want to utilize their help. I registered in about thirty seconds, posted my problem, and was very surprised to get a response within 15 minutes. The person assigned to help me went by the handle "handhfan" and was extremely helpful, friendly, and responsive. He never took more than five minutes to get back to me whenever I messaged him.
What was most surprising was how competent and patient he was. The virus I had was a fairly new and stubbornly resilient strain. We tried over ten programs to get rid of it and after six hours, were still unable to stomp it out. "handhfan" was surprisingly honest and said he needed some more time to research and consult some other techs in the community. I was worried that I would never hear from him again, but at 7:30am the next morning, I get a message and we're at it again. After two hours of downloading utilities, generating logs, running custom scripts, and cleaning the registry, the virus was finally gone! As a final step, he sends me a bunch of free programs to protect my computer in the future and asks me to send him the quarantined files so they can "analyze" the new strain. The place is run like the freaking online CDC. Having successfully used the service over the course of two days, I can't rave enough about them to anybody who needs friendly free tech support.