Michael L.

Fandango rips off their customers and refuses refunds for honest mistakes. I bought the groupon deal for $26 credit for two fandango tickets. I used the code and got credited but then they charge me a convenience fee and others making it not free. I tried to buy tickets for the following day but it bought tickets for the same day and I contacted Fandango customer support waiting over 45mins to talk to someone then they just tell me your out of luck we can't do anything for you since you used a promo code for your purchase they could only refund my convenience fee. I asked them why they couldn't just give me the exact same show and time for the following day and or credit for 2 ticket as i purchased. They refused and just threw a link at me from their website regarding refunds and exchanges... They gave absolutely no care or consideration to me as a customer. I highly would not recommend using Fandango or buying any groupons for their tickets ever unless you don't mind throwing your money away. Fandango you just keep pissing off customers, no wonder everyone just going to move to Moviepass. Later Fandango never again using this crap service.