MICHAEL L.

They pretend to be the hotel's website and ad large fees (40%) on to the reservation. When I called to question the basis for the fee they added to the reservation, GetARoom pretending to be unaware of the charge and suggested that it must have originated from the hotel. When I called the hotel directly, they explained how I had ended up on the GetARoom site when trying to make my reservation directly with the hotel and that the 40% "Taxes and Service Fees" charge on my reservation confirmation was not the hotel's charge. Fortunately, I was within the grace period for cancellation and was able to re-book the room directly with the hotel, saving $370 for a two-night reservation.