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Michael L.

Contributor Level

Total Points
167

2 Reviews by Michael

  • Flagship One Inc

2/6/24
Verified purchase

We originally started using flagship one because it was very beneficial to have the computers coming in within 2-4 days pre programmed and ready to go, though we plan to continue to use flagship the time frame has slowed down, we have been seeing computers coming in with 10 days or so wait time which is a down side much harder to sell work when I have to quote 2 weeks wait time for parts.

  • RepairPal

11/12/15

I own a shop and I have been a repairpal member for 5 years. They will not take "any shop" they actually call your customers to verify you're not screwing people over, and that you provide good customer service. Their repair estimator tool is the same tool NAPA uses for their website, and it gives customers a point of reference to ensure fair pricing. Auto repair is complicated, getting an accurate estimate can't be done by calling around, or by clicking a few buttons, that is why the range on the estimator can be large. Using quality parts and having certified technicians is a requirement for Repairpal shops, and if your shop gets complaints, they'll bump you down the list. There was one customer complaining that it was just "paid recommendations" and that the shops were "higher than the dealer" but that is not the case. There are actually certain, very rare, jobs that the dealer will be the cheapest. For the vast majority (99%) of repairs, our independent shop is 10-40% cheaper AND offers a longer warranty! RepairPal is no different than Angie's List, Yelp, or any other review site. ALL of them have "premier" listings that the businesses pay to be in. The difference is A: the consumer doesn't have to pay RepairPal, and B: RepairPal actually checks on the shops themselves, instead of just relying on reviews (some of which are inaccurate or put on by competitors).

Michael Has Earned 7 Votes

Michael L.'s review of RepairPal earned 7 Very Helpful votes

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