Michael K.

I ordered a sliding shower door from homeperfect.com and it has been the worst online purchase experience I have ever gone through. First of all, they do not have 24/7 support. And when I did call the customer support number, I got someone didn't speak any English. Even worse, I was told the product was supposed to ship on numerous occasions over the course of 2 MONTHS! Now frustrated, I tried to get a refund and apparently I am at the mercy of the manufacturer they use because they had to request for a cancellation notice from the manufacturer. Also, google wasn't very helpful in protecting the order even though its a "google trusted store," they just want me to repeat the same exact process I have already done ten times to obtain my refund. So I filed a dispute with my credit card company. Hopefully all goes well and they get my money back. We'll see!