Michael K.

Bought a new Line 6 Helix online. $1700 with shipping and taxes. Waited a week for it to arrive.

Opened it to find seal broken, plastic around unit ripped, screen protector removed, parts missing, and when I plugged it in someone else's name was programmed already!

I contacted store immediately, they said it was a demo but never disclosed this at the time of sale. They also admitted they do this routinely since if it was never sold it is still new!

Even with parts missing, this whole non-sense they would not exchange for new - I could just return it.

I will buying elsewhere from now on!