Michael H.

Saw a rat in my yard. A week later, heard noises in the walls. Called my normal pest control company. Said it was a squirrel, recommended Critter Control. I called, they came out and gave me a ridiculously confusing proposal that was around $3K for inspecting my single-story house, doing repairs to seal where the rat(s) may have entered, setting traps, and fumigating the attic. Stupid me, I signed up thinking they would be doing the right thing. They came out and did absolutely minor repairs that I thought looked horrible. They added a screen to one side of an attic vent and used silicone to close up a couple gaps around the eaves. Then they said they were done. OK, but now the house looks like $#*!. I made them put up screens around the other half of the attic vent and then on the two attic vents on the opposite end of the house. That visit cost me $1689. They never looked for the rat in the yard but I discovered where it had been staying and called for them to come out and deal with it. They did not show up for 3 days. I showed them the location and they put up a trap. Nothing else. I have to clean up the mess, no fumigation, nothing. They put 3 other plastic traps in the yard, fumigated the attic and then charged me $1277 for that visit which lasted less than 20 minutes. They still haven't found the rat. I asked about the one we heard in the wall, what if it dies there? They said I probably wouldn't notice it. Wow, thanks. I'll be careful not to punch any holes, I might come across a mummified rat. I feel 100% raped by this company. What the hell did I get for $3K other than some silicone sealant, a few metal screens unceremoniously screwed into the outside of my house for everyone to see, and 3 plastic rat traps? They removed the two wooden rat traps from the garage and told me to buy something from Home Depot to seal up the garage door myself. Again, what did I get for $3K? Please kill me now. I live in Phoenix Arizona and their last visit was today 03/03/21.