Michael H.

I am a long term customer of Stubhub. I have purchases superbowl tickets (2 times > 20K) and NFL Playoff tickets ( more than $4000).
I tried to buy tickets to *******@Titans - $5200. The transaction went through and then a few minutes later, they reversed it and then locked my account.
Nothing wrong with my credit card as it went to bank and was approved and then reversed by Stubhub.
I called and get people who clearly have english as a second language and wont tell me why my account was locked and tell me it will be 24-48 hours for someone to get back to me. No explanation. I cant believe this is how they are now treating customers. I even created a brand new account, bought the tickets, the charge went through, and then a few minutes later Stubhub cancelled the order and locked my brand new account. I think the management of Stubhub should be fired and they may as well close up shop. No one who buys sporting even tickets will accept this poor service.
If I could give negative stars, I would.

Dont believe FREE SHIPPING. They get you to place an order then come back and say there will be additional shipping charges. This is a horrible company. Wasted almost a month of my time.

Just buy from Amazon. Overtons doesnt know how to run a website and its really a mess.
Horrible!

I needed 1 form. I thought I would try this. But I forgot to go back and cancel after the first month. I was fine with paying for 1 month to get a form. But you cannot put in a cancellation date in the future. So a year later I see they are still hitting my credit card. So a single form costs me $429. I should have gone to a REAL lawyer and it would have cost 1/2 that amount. This policy is stupid and is designed to rip you off. You should just charge by a form. This is basically a trap to get a lot of money because they know you will forget to cancel.