Had a unique 1959 fire truck I was looking to donate. Asked numerous times over 3 weeks of back and forth "if I get you THiS information, are you sure you are interested?" I was always assured they would pick it up within 24 to 48 hours after I got the information they needed. Last request for a clean title took multiple visits and dollars to the BMV. When last piece of required information was provided, they finally told me they couldn't pick it up! Maybe they do better on regular vehicles, but wouldn't ever use them again - sorry representative organization of our great veterans.