Michael H.

I ordered a new water tank from them for my Jura machine. When the part arrived, I found it was damaged (large crack,) was not in original box or packaging (just wrapped in a think layer of bubble wrap, and not new (a large black decal that was supposed to be on the tank was missing.)

I contacted them immediately, and sent pictures. At first their was no response back. So, I called them, and was told that a new tank would be shipped out, once the pics were reviewed.

A day later, Ron Oz contacted my be email, and said because the tank was still able to function, they could offer me a 25% discount. I emailed them back and said I did not want any discount. I want the brand new tank that I paid a lot of money for. No response from them. So, I emailed them twice more, and called them 3 more times. They are no longer picking up their phone or calling me back in regard to the voicemail or emails I sent them.

These guys are THIEVES! Do not deal with them under any circumstance. They knowingly sent out a damaged, used part, and now are not responding. I will open case with my credit card company to get my money back.