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1 Review by Michael

Sears PartsDirect

Sears PartsDirect

5/30/19

Searspartsdirect.com is a huge waste of time. It is a wonder they stay in business. I ordered a mower deck assembly with all the associated parts with the help of chat agent. The agent shared a picture of the part with me and assured me that all of the associated spindles, pulleys, bolts, springs, etc were included. I checked this with the agent several times. The agent ordered the part for me and I paid for it. Several hours later, I received a confirmation email showing only the deck housing and not all the associated parts. I contacted searspartsdirect.com again to confirm what was being sent. After struggling to understand the problem, they said only the deck housing had been ordered, despite my previous recorded chat, and that the part I had been told I had ordered not only couldn't be shipped but was not available. They asked me to call a customer service number in the future to check on whether it was available. I cancelled the order, it not being what I needed or had been discussed, but searspartsdirect.com had nothing to do or say but "sorry" (read:we mess up all the time and that's just how we roll). That being said, i still will likely waste even more time and frustration having to return the item to receive a refund. It is hard to imagine how they stay in business. Don't waste your time, go somewhere that actually can do good business and achieve customer satisfaction.

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