Michael G.

My family and I arrived at the resort very excited for the week ahead of us. Upon arrival when checking in, we were told our reservations (made through Expedia by the way), only had 2 of us listed. I explained to the resort that I booked this room for 4 people and showed the guy checking us in where I had requested that AND Expedia confirmed that. The resort would not listen and advised we would have pay MORE than double what we already had to even get in. Later we found out that the additional cost they said it would be to get in, was actually even HIGHER, once we checked our statements to later prove we were even charged. That's how the vacation started. Lucky we could even come up with the extra money. I'm sure not everyone would be able to do that right on the spot. Very rough start. The next day we went to our concierge desk to set up our dinners. We were told that every dinner needed a reservation and we can only eat at the a la carte restaurants for 2-3 nights if we are staying for 6 nights. So, the idea of this resort being truly ‘All-Inclusive' is really not the total truth. We then had to compromise and pick a couple restaurants and have the buffet for the other nights. We couldn't even get into the restaurants we wanted because they said they were full. Another not so pleasant surprise. The buffets didn't blow me away by any means and didn't always have all the food when you went. One area of the pool near the bathrooms always smelt horrible. Hard to find seats at the pool and beach. You have to get up around 5 AM and go claim seats if you want good seats at the pool. We were also told by our concierge that we had a $100 credit and could use that in the gift shop. So, we took the kids, picked out some souvenirs and charged it to our room as they said. When we went to check out, guess what, there was no credit. We had to pay out of pocket. And finally, our departing gift was food poisoning. On the last night we were there, we ate at the Italian restaurant and my daughter and I suffered with vomiting and diarrhea for a couple days after. Now we are trying to work out the additional surprise charges when we checked in with both Expedia and the resort. The resort is telling Expedia they cannot find the additional charges, which we sent them proof including the receipts and statements. No response to date. Go figure. Hopefully, I will be able to work this out with the resort and Expedia without using others means like the Better Business Bureau or additional social media platforms. And hopefully no one else has to go through this.