Finally got my refund back from Cyberbit.eu, don't waste your time trying to get fastbuggies to refund it go to Cyberbit, since they took 2 weeks to refund it fast buggies still havent been in touch and the order was placed 12 November 2009 finally got refund 31st jan 2010. Please please please don't trust your money to this firm. They are fraudsters