80 - 90% CSR jobs are outsourced. People answering calls have limited English speaking ability. Hold times are higher. If you like to speak to a manager - expect to wait at least a half an hour on hold and for that person to be a non-native English speaker too. Shipping labels used to be free to return and now they are 1.00. Chinese retailers now selling in America. Lots of fake reviews and low quality products. You order a product and it takes a month to arrive. What is this Alibbaba and Ebay? On some items one day shipping takes four days and the company always has some kind of excuse. Former prime member - no more!!