My first impression wasn't the best as I found it difficult to reach them by phone (although I had to admit it was a busy period following an event), I have thus decided to email them as well and the initial impression disappeared very quickly: what a great customer service! They've been very accommodating, ultra reactive and super friendly; I was impressed. To make things better the uke comes with some nice extras. On top of that they have such an extensive selection of ukes, from affordable to high end; only from the best manufacturers. Long story short, it is a go-to place to purchase a uke online.