I purchased decorative ceiling tiles from this website. I got two boxes from them. I opened one box (did not even open the other box) and discovered they sent me the wrong product and contacted them to notify them that I was returning it via UPS. They said no problem but I had to pay the shipping. Was not happy with that but had no choice. I returned the product via UPS and the merchant said that it would take up to two weeks to process the refund upon receipt of the merchandise. I waited three weeks and after not hearing from the merchant, I contacted them and they told me the where not refunding me my money back as the product was damaged in shipping? They had the product back for three weeks and they never once called me to tell me that the product was damaged. All of a sudden when I call them the product is damaged. When I asked them they said that they were busy and forgot to call me. UPS was contacted and they are even saying that this is a complete lie and that there was nothing wrong with the product. If there was the merchant would have rejected the delivery and UPS and myself would have been notified right away. Now I'm out $1000.00. This website is a scam and its owner is committing acts of fraud. Do not buy from this website.