I ordered a new double match this month a mattress was delivered by two guys who turned it around in my hallway and learn it against my wall then asked me sign for it and quickly left. Later when I asked a friend to help me take it upstairs to the bedroom we noticed that the wall was marked with black stains and were horrified to see that the reason they had struggled to turn it around before leaning it was that the covering was very badly stained with animal or bird excrement!
I was horrified who would dream of doing that? They say they provide an excellent delivery service but it's disgusting.
I can't be sure that the mattress has not been contaminated as there were small tips on the plastic cover. There is no way I'm accepting it and although I reported the problem to them via email and trying to phone. They are not responding and have just ignored me.
Do not buy from this company. I have pictures of the disgust was on the side of the mattress the mess includes worms. It made me feel sick.