Michael D.

I believe this company is engaging in fraud and extortion by misrepresenting they are a moving van line. They misrepresent the services included in your price and demand additional monies IN CASH to start your move. Once you sign the contract they tell you that your "sales person" is not available, do not return phone calls, and ignore any attempt to settle the dispute. Phone logs, voice mail transcripts, and copied of relevant documents are available, Falsely represented themselves as a moving COMPANY when they are actually a BROKER. Misrepresented what the Estimate Price included. Gave only 45 minutes notice of pickup on day NOT scheduled. Attempted to collect additional money in CASH before pick-up for charges I was told were included in the estimate price. The company misrepresents themselves as CARRIERS when they are not. They do not own the trucks used for moving. They misrepresent the drivers and sales agents as employees when they are INDEPENDENT CONTRACTORS. They claim services are included in your Estimate and then change the amount due and payment method on the day they decide to show up. The driver related to me by phone this evening the number of times they have been instructed to collect additional money the customer is not aware of IN CASH and then withhold delivery claiming additional weight or cubic feet sometime amounting to thousands of dollars.