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Michael D.

  • 1 Review
  • 6 Helpful Votes
  • 0 Thank Yous

Experience: Health, Clothing & Fashion

Member since April 2020

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1 Review by Michael

4/18/20
I ordered glasses from Glasses USA.com and The service has been terrible. They say they shipped days ago. The gave me a tracking number that still does not work. I called the USPS and they verified we have not received the package. I have emailed the company and chatted about my order several times. They do not communicate with other departments or each other. I will never order from them again. Horrible service. Every time I call a different excuse or lie.
rayas5
Raya S. – GlassesUSA Rep
Dear Valued Customer,

We are sorry to hear that you experienced difficulties with your glasses order and that our production and shipping timeline did not meet your expectations. At GlassesUSA.com, we are committed to ensuring that our customers' needs are being met.

Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.

According to USPS tracking, your glasses are in-transit and en route to you. The estimated delivery date is Apr. 20,2020 and within the timeline as listed on our site. Our Service Manager has sent you the tracking details.

Production and shipping times vary depending on your prescription and the nature of your order, as well as which shipping method you choose. Our typical production time is as follows:
Single vision (general use/near vision): approximately 2-4 business days
Multifocal / bifocal / tinted lenses: approximately 6 business days
Once your glasses are ready our Quality Assurance Team will test them for approximately 1-2 business days before shipping them out.
Shipping can take between 5-10 business days, depending on the Courier:
Standard (free): up to 7-10 business days
Expedited ($9.95): up to 5-7 business days
Express ($12.95): up to 3-5 business days

If you require further assistance, please contact us 24/7 at 1 844 244-1186 or by live chat on our site.

Enjoy your new glasses.

Yours truly,
GlassesUSA

Michael Has Earned 6 Votes

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