I was very happy with the transaction. They acknowledged receipt of the item, agreed with my analysis of the condition of my phone and let me know, and I received payment quickly. Their offer was as good or better than other companies offered me.
I've bought used electronics in the past and I know what I expect when an item is said to be in good or excellent condition. I've read many other reviews of the company and based on their description of their items, I would not have found the item to be in good condition.