Michael C.

I had been using Zazzle for years to created custom gifts for people using my own art work and historical photos in the public domain. All seemed great, but this year I ordered postage stamps. One stamp is my wife with her favorite dog when she was a little girl, the rest are my own art work. My order was put on hold and I was asked to identify the person in the photo and the source of the rest of the art work I had submitted. It turns out Zazzle was sued over some issue involving a postage stamp with the photo of a child. My case is assigned to a content management team who are investigating my answers I gave them to their questions: "the art work is all my own, the little girl with the dog is my wife." They asked me more questions- do I have permission from the little girl and from the Quicksilver Mining Company (a name I made up for one of the stamps.) If I had permission from my wife, it would not be a surprise, would it! Sheesh. I called customer service to escalate, and Alex was super helpful and figured out the situation. He can't do anything to speed up the investigation, but he did offer expedited shipping, which was nice. We will see what happens.