Michael C.’s Reviews of Shoplet & more

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Shoplet

Computer

“BUYER BEWARE - BAIT AND SWITCH!”

5/14/20

I ordered a safe and it took some time for it to ship. I had noticed that the confirmation of sale had the wrong shipping address. I notified them immediately once I received confirmation of the sale (within minutes of the purchase) and I was assured the change of address would be corrected and the item would ship to the corrected address. Needless to say it got delivered to the wrong address. After MANY calls to their customer service they agreed to cancel the sale and they had me reorder the safe. Which is what I did. The new order once again took two weeks to ship and no tracking information was available. When it finally showed up it was the wrong safe and damaged. I contacted customer service and they stated that they were probably out of stock and sent this model as an equivalent. It was the same brand but the lesser expensive model. How they think this is acceptable is unconscionable. The customer service representative said they would send me a return label. Its been three days and no label. This is a horrible company to do business with and any company that would send a product of lesser value as a replacement is deceptive and dishonest. Items should be listed as OUT OF STOCK.

BUYER BEWARE - THEY ARE NOT A RELIABLE OR TRUSTING SOURCE FOR MERCHANDISE

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Thank you

Alli H. – Shoplet Rep Over a year old

We do apologize for the inconvenience. Heavy items require freight delivery service which takes longer delivery and returns timeframe than the regular product. We always strive to deliver the correct items to our customers as soon as possible, undamaged as possible. The damage may have been caused while the item is in transit or may not have been seen by our warehouse. We will make sure to improve our quality control.

Here at Shoplet.com, we are growing our system and processes to better assist you. We have a lot of customer service representatives that can answer your concerns as soon as possible. We extended our service hours from 8 am to 8 pm ET, Monday to Friday to better assist you. We just implemented a case system that can follow up on your concerns in 24-48 hours by email. We will be happy to assist you. Call customer service at 1-800-757-3015.