Michael C.

I ordered new Pacer Alloy rims.

1) The product description states "you get everything you need to install them". No TPMS valve stems were included. No note was provided stating they were not included. I have complained about this previously and had to order new TPMS valve stems from them What vehicles are sold without TPMS? My original rims were steel and the TPMS valves could not be used on Pacer alloy rims.

2) The rims are guarantied to fit. All was correct except the rims were 1" wider than my standard rims. This made mounting the tires much more difficult than it should have been. It took several hours for the shop to mount my tires on the Pacer rims.

3) The lug nuts included in the installation set were either over sized, or the lug socket included was undersized. The lug socket had to be "forced" on to the lug nut and was nearly impossible to remove. I had to purchase new lug nuts (hex head) so the shop could finish installing the wheels on my vehicle.

In all I spent 6 hours at the Toyota dealer having my recently purchased new tires, removed from my old steel rims, new TPMS valves installed and programmed (which I had to buy from them in another transaction and required setting up another appointment), tires mounted on the new Pace rims (required two mechanics and special equipment, due to the rims being wider) and installed on my truck (having to buy new lug nuts in the process).

Although I am happy with the appearance of the Pacer rims on my truck, I am irritated at the delays, extra time and additional costs I incurred to accomplish getting them installed. This makes me very skeptical and wary of doing business with them again.

This is the response I got from them when I sent the above email to them.__________________________________________________
We do apologize for the inconvenience you have faced.

TPMS are not a free stuff and we do have them on the list as separate product.
We sold you bare rims, which are aftermarket and not always will fit exactly the same way as your original rims, you need to follow the specifications.
For the lug nuts we sincere apologize. You could have contacted us and we would have sent you new set with next day air delivery.
We do apologize for all the inconvenience you have faced, and hope you will not get any more in the future. In case you purchase wheels and tires package with TPMS you should have spend 30 minutes at dealer.
Thank you for doing business with CARiD and have wonderful day!

Date Sent: May 6,2019, 1:44 pm
Client IP: 75.135.167.35