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My wife really wanted a large Coach bag. I found it on sale in an email they sent me, I ordered within minutes. They took my money and then emailed me later saying they couldn't deliver due to high demand and it would only be 10 business days or so until my credit card was credited.
I was choked, my wife really wanted the bag and it was the perfect gift, I sent several emails to their customer service department.
While they wouldn't answer my direct question - ARE YOU EVER GOING TO MANUFACTURE THIS BAG AGAIN? WE'LL WAIT.
During this exchange and continuing still, I have received a daily Coach promotion email featuring much higher priced items than the purse we ordered.
When they sent me the cancellation notice of the order, I immediately hit 'unsubscribe' on the latest email only to be told, I will receive the spam for 10 more days.
This historically has been called 'Bait and Switch' and is illegal.
This is www coach dot com they can make more and very likely will make more of the exact same purse.
I wish you had a ZERO STAR rating, the Coach direct website would receive it.
Tip for consumers:
Don't buy products from coach.com - if it's a good deal, you won't get it but you'll get a lot of spam email.
Products used:
None, Coach cancelled our order.
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