michael b.

I returned T-Mobile wi-fi device in 1 week after receiving it because of weak signal. T-Mobile agreed to full refund if the device is returned within one month. T-Mobile refunded $50 monthly fee back to me. Then they hired collection agency to get $50 back. Spoke to customer service twice. They promised to stop the collection, but never did. Collection agency they hired did not listen to my arguments and submitted collection reports to credit companies. Had to file disputes with each credit company. Please do not use T-Mobile.

Ordered guitar from Amazon.com so it can be delivered on Saturday when I am home. Confirmation email confirmed the delivery on that day. Was waiting all day because this items I had to be home to sign for. Was. T delivered. Called customer service, talked to an agent. He offered me $30. I refused. He called UPS and told me that they will are behind on delivery schedule and item will be delivered in aprox. 1 hour. He also suggested he will call me in 1 hour. I said ok. In 2 hours I called them again. Asked to talk a manager. The manager whose name is Shane with last initial if the last name is M, told me that they have no idea when the item will arrive and amazon can offer me $5 for delay. What a great service.