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Michael B.

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Experience: Finance

Member since April 2019

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1 Review by Michael

Chase is an awful place to bank at. Do NOT bank here if you want to have access to your account. I was a recipient of $650 and they locked me out of my account and when I tried to call the chase online banking customer support number given to me they hung up on me 3 TIMES! When I finally got a hold of them they said it was MY phone having issues and that the sender needed to call them and verify the payment in order to get access to my OWN account. I then had the sender call the chase online banking customer support number and they hung up on her too! I then proceeded to go to the nearest Chase bank. When I explained to the customer service rep my situation all she did was call the SAME number I had called 4 times and nothing was resolved. They continued to state that my account will continue to be locked until the sender verifies their account information. This is ABSOLUTELY ridiculous and once this gets resolved I will be my business else where. This is a HUGE inconvenience and I am very upset with how they treat their customers.

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