- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
Is there an option for zero stars? This company is horrible. This ad kept appearing whenever I went online, and it featured at pair or nice looking casual deck shoes for less than $20. I ordered the product and had to wait nearly two months before the product arrived, even though they claimed it would arrive in about two weeks. Nowhere in the advertisement does it mention that this item has to be shipped from China. When I finally received the shoes, they arrived in a plastic bag rather than a box. Who does that? Upon inspecting the shoes, they looked nothing like the ones in the picture. The photo made them appear to be made of canvas and leather. They actually look like they are made from cardboard. The opening of the shoes were warped, plus they were at least one size too large. I contacted the company, and they told me I should have referred to the size chart. I selected the correct size; it's the same size I have been wearing for over half of my life. These were just a poor excuse for shoes. The material is so cheap that there is no way they could be worn outdoors. They are little more than bedroom slippers. I demanded a refund, but the best they could offer was a 50% refund. I decided to cut my losses and accept that rather than not get any money back. This company is a disgrace, and I advise everyone to avoid them at all costs!
Michael A.'s review of NewChic earned 8 Very Helpful votes
Michael hasn’t received any thanks yous.
Michael doesn’t have any fans yet.
Michael isn’t following anybody yet.
Empty.
Dear Michael A.,
Thank you for placing your order on Newchic. We are sorry for the issues you have experienced.
For the material, you can check it in the description of the product page. For shoes, it is mentioned in the description of the product details page that "Package included: 1*pair of shoes(without box) ". We will also improve the packing before shipping.
The size range of different products varies. The size letters vary between different regions and manufacturers.
Usually it will fit you well, if you take our size chart as the standard reference and choose a suitable size based on your measurement after measuring yourself, not the usual size you ordered. You can also see the note on the size chart of every products page.
If the product you have received does not meet the information including the size on the product page, please kindly feel free to contact the after-sale customer service as below by email. Below is the link to the customer service.
https://www.newchic.com/Contact-Us-hc10.html
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
Customer Service response time: Within 24 hours
In your case, we suggest you keep in touch with the after-sale customer service. Our customer service tries their best to offer you a reasonable solution through the return policy. https://m.newchic.com/help_center (https://www.newchic.com/return-and-refund-hc162.html)
Thank you.
Best regards,
Newchic team