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Michael A.

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  • 1 Helpful Vote
  • 0 Thank Yous

Experience: Sports

Member since November 2018

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1 Review by Michael

Went to the shop on 4hr round trip to get a bike for my grandson for Christmas
The bike I bought had no stickers with it but I was told no problem we will forward them to you when they arrive, but after leaving shop having paid the amount asked for and also questioned if the amount was correct and then getting receipt and leaving shop,the or person who sold me the bike then rang me up and said he made a mistake and would like me to pay the extra to cover his mistake.when I refused because it wasn't my mistake and was already back on motorway by then anyway. But the assistant said well if you don't pay the £30 we won't send stickers for the bike.
I then looked into wether I was right or wrong the just I'm getting is if you've paid for something in a store and left the shop don't then go back and pay anymore.the assistant was also very uniformed on clothing sizes by say the clothes only go in Xs s m l xl so on, but on the packaging clearly states ages ment for.
Absolutely one of worst experiences ever had spending a fair amount. Never again
richard b. – Funbikes Rep

Our company reviews all our feedback and buyer comments and we actively adjust our customer services policies on a regular basis based on your feedback.

So firstly, please let us thank you for your review and comments. It helps us greatly in improving your experience and our customer services processes.

Unfortunately, we are finding it impossible with many of the review sites to be able to accurately locate a customer account or any history regarding your comments or communications.

We have no confirmed record of any customer experience fitting this review account, nor can we verify your exact identity from just your “user name” in our records. We would very much like to investigate your comments and feedback further and find you a satisfactory solution.

Would you please be kind enough to contact our customer support by phone on 01664 498 641 or at cs@funbikes.co.uk and we will look into your issues immediately.

Best regards

The FunBikes Team

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