Michael A.

When we built our new house we went all in, even when it came to ceiling fans for the bedrooms. The master bedroom got a Victorian-style Casablanca fan that was top-of-the-line. Expensive, but we sprang for it. Weather is usually quite cool here so it got little use, but it didn't matter; it took a dump after 3 or 4 usages. I called Casablanca Fan's customer service where a lady readily admitted that the wall-control design had proved a failure, and was no longer made. Furthermore, she said, I was welcome to remove the fan (a job for an electrician) drive it to another town (the store where I purchased it went out of business) and pay $150 to Casablanca Fan to get it repaired. Upon investigating Casablanca Fan Co. I found that defective products are nothing new to this firm. One account, available on-line, says they have recalled 3 million 264 thousand fans over a 12-year period. We're now having 108+degree days here, and my Casablanca fan hangs there, disused, with the wall-control unit pulled out, dangling by its wires, impossible to repair as it sits. I'm thinking the fan will make a great boat-anchor, if I can just buy the boat.

I ordered a lead hammer from this outfit. Pretty straightforward transaction; plain as could be. They promised to notify me when shipped. Nine days later and not a word about it, I e-mailed. NOT TO WORRY; notice of shipping coming right away! Nine more days of waiting and I called them. NOT TO WORRY; we'll call you in three days. Nothing. It's now been three weeks since I ordered. I submitted the order number they sent me to their automated system. Their reply - "Order does not exist." I wasted 3 weeks on this outfit; don't you waste one minute on them. "Stephen" will just tell you he'll take care of it. He won't.