Here's what happened: The package showed up as delivered, except the mailman delivered it to the wrong house. I asked the neighbor about it who vehemently denied the package ever showing up at his house and the mailman expressed to me his theory that the couple kept the transformer for their kid. Extremely illegal, but there wasn't a lot of evidence.
Despite all that, Transformerland sent me a replacement pro bono. Completely solid company, and customer service is clearly their priority. Everyone always claims that the customer is always right, but ACTIONS (or in this case action figures) speak louder than words.
What a stand up shop,
Can't recommend it enough.