M. H.

After MONTHS of research we decided on buying the QLED Q6DA 50". We had a heck of a time tracing one down as so many claim how great they are. Bought from Sam's on line. PROBLEM right out of the box! The colors, brightness and sound were HORRIFIC! So bad they cause severe headaches, eye burn and even muscle problems. Started that day chatting and calling Samsung.com. LOTS of lip service from overseas, bad English and "REFER TO THE WEDSITE FOR HELP". WE"VE had the TV less than a full week and we are literally sick from it.
We have chatted more than 15 times (at length more than an hour each time) and called over 10 times (being on the phone more than a hour each time). We live in western Georgia and the (1st) ticket wrote for repair was to a "Cyber Electronics", they were suppose to call but never did so when calling i got a bad recording. I decided to look up the company and the reviews (all) were REALLY bad! So i called/chatted and had to go over EVERYTHING again. Finally they said we will contact another shop and they will call. When they FINALLY did they said they didn't know why they were contacted as they are completely on the other side of Atlanta. For ticket (3) went thru having to tell the story more than 6 more times to a-holes that wouldn't take the time to real their screens chat or by phone. I explained ticket one and two and ALL the problems AGAIN. The man using an American (as they all did) couldn't even pronounce it!, tells me we have no more service agents in your area and we WILL hire an outside agent in your area and they will call. So today i return home and on my caller I.D. there is a phone number for ""CYBER ELECTRONICS"! WTH! I called Samsung and they would not answer my question and said they stood behind their techs (for which they didn't have a list of). I EXPLAINED AGAIN and demanded to speak to a supervisor and was told "we have no one on duty". I demanded again and was put on hold for 20 minutes. When he came back he said one would call in 24 to 48 hours. Lets say the call went south! AndI was hung up on. I went to chat and they all must be in the same room or have instant contact as when I signed in and wrote most of the lenghtly problem he would not answer. I sat 25 minutes before closing chat. I called again and the idiot was rude from second one and put me on a 30 minute hold before hanging up. Guess what? Tv gets packed up this weekend and goes back! To bad as the TV has superb clearness and beauty and all we needed was just a few minutes help to set the color setting and sound. NEVER AGAIN WILL THERE BE A SAMSUNG PRODUCT IN OUR HOME