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mh659

M H.

Contributor Level

Total Points
102

1 Review by M

7/7/20

This joke of a company converts fully registered products to a trial version then refuse to assist, claiming the registration has run out in a couple of weeks when it is supposed to last a year. This has been experienced by MANY many users not just myself, but soft orbits refuses to recognise this. STAY AWAY!

pavelg27
Pavel G. – SoftOrbits Rep

Hello,

Probably you've mentioned a free registration of our promo keys for different promotions.
The thing is, the free key can only be registered if the promotion is currently running. You can't register the free key twice and this means that you can't reinstall or update the program.
In order to use the full version of the program, you need to buy your own registration key. The purchased key is valid for all minor updates until a new major version is released. If you need to change the computer or reset the registration, our support team will always reactivate the purchased key for the new registration of the program.
After the activation, your key is written into the registry. Sometimes users install and use registry cleaners which might lead to the key being accidentally deleted. There also might be some system error that we have no control over. This is how the registered program can deregister. If this happens to a purchased key, we can always reactivate it, if the key is free, we cannot. We hope we've cleared things up a little bit on how this problem might occur.

Have a nice experience with our programs!

Sincerely,
SoftOrbits Customer service
mailto:support@softorbits.com

M Has Earned 2 Votes

M H.'s review of SoftOrbits earned 2 Very Helpful votes

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