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1 Review by M

Best Buy

Best Buy

3/28/19

Terrible Experience! If you want "free" installation be prepared for a bait and switch. I went to Best Buy to purchase a dryer and discussed with the sales person that I needed the dryer to vent to the bottom and wanted to purchase the kit to convert it from standard rear venting to bottom venting. Best Buy's sales person indicated that they would order the kit and that they would be able to install the bottom vent dryer. Fast-forward to the delivery date and the installers tell me they don't have the necessary kit, even though i was charged for a kit. Best Buy then calls and tells me they cannot install the dryer. No explanation was provided, but they referred me to their third party installer. After emailing the third party installer about a quote, Best Buy calls the following day and tells me that the their third party installer won't install the dryer either. The manager explains that something about the addition to my house requires a contractor to install it. My house doesn't have an addition and I have an existing dryer in the same spot! Best Buy also informs me that the free installation I was promised was only for "standard" installation, which does not include bottom vent dryers which are an additional charge. Also, the kit that I purchased was the wrong kit and not the type required for a bottom vent even though I discussed this issue at length with the sales person.

Despite discussing at length with the sales person that there would need to be a bottom vent conversion and installation, they never informed me of the additional charge to install it. Instead, Best Buy ordered the wrong part, failed to disclose the additional charge, refused to install the Dryer using its own people (without regard to the price), and provided information to their third party installer that resulted in them also refusing to install the dryer.

The moral of the story is, Best Buy provides terrible service and will not be helpful once they have your money. If you cannot install it yourself, don't bother buying it from Best Buy. They either will not help you at all or will hit you with hidden charges that should have been disclosed up front. There is zero accountability or effort to make good on the representations and services promised. Shameful!

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