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mg850

M G.

Contributor Level

Total Points
172

2 Reviews by M

6/30/21

Ironically, this product is designed to assist those with difficultly reading text and yet talking to customer service on the phone is not an option.

After emailing back and forth with NaturalReader for days (their response time is slow), a question I had about their product went unanswered. I gave up.

Their customer service is badly in need of improvement, and it is really unfortunate that they do not offer a means of customer service (via phone) for those with visual barriers.

6K Views
4/27/21

Not very impressed with Grammarly. I live in Canada and I did not realize that the price listed on the website was in American funds, even after I entered my postal code there was nothing on the screen to indicate that I would be paying in a different currency. Immediately after receiving an email with my receipt I requested a refund and was told that I would not be given a refund, but could have my subscription changed to a one month subscription for $29. I responded saying that I would contact my credit card company and let them know what had happened if they are unable to give me a full refund. I have since received an email saying that I will receive a full refund.

annay129
Anna Y. – Grammarly Rep

Hi,

Thank you for taking the time to leave us a review, and we’re sorry that you had a negative experience with our customer support team. We're sorry for the confusion about our rates and the amount shown on your account statement. We've shared your feedback with the relevant team.

Please allow us to clarify: We work exclusively in U.S. dollars. We're sorry for the confusion about our rates and the amount shown on your account statement.

We have already refunded your payment to Grammarly and hope this provides some relief for you. You are a valued customer, and we hope to serve you again in the near future.

Thanks again,
Grammarly support team

M Has Earned 2 Votes

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