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M G.

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Experience: Computers & Technology, Shopping

Member since October 2019

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1 Review by M

10/22/19
This company is a waste of time, I requested them to cancel my item 4 days before it was shipped and they still shipped it. Now upon receipt of the item which I was unable to refuse because it was posted without the need for a signature (to prevent my cost of return), I am now liable for the costs to send the item back to Hong Kong, of all places, and the cost to ship costs more than the product itself. Furthermore, I had to cancel the item because the 1st item they sent to me was faulty, so the accessories I purchased were not usable. In the past for items I wanted to return they do refund you, however, it's a slow process. Basically don't buy from china if you live in Europe, because you will get your pants pulled down. I've added my ticket number because I do believe I have been unfairly treated on this occasion.

Update: After 5 days after I wrote this review my support ticket at Gearbest was reviewed by Lillian at customer support, who resolved the issue and provided me with a refund. I've updated my review to include this update and upgraded the overall rating from 1 star to 3 stars, as I am now satisfied with the outcome. It took some persistence but in the end, fairness prevailed. Thanks, Lillian.
lilyl19
Lily L. – Gearbest Rep
Dear M G.,

Thank you for placing an order with us.
We are sorry to hear that.

Please see here for more details: http://www.gearbest.com/about/warranty-and-return.html.

We have sent you a ticket detailing some solutions. Please kindly reply to us there.

Thank you,

Gearbest Customer Service Center

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