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1 Review by Meyghan

Dot & Bo

Dot & Bo

6/13/16

Dot & Bo has horrible, and really just unwise customer service. I bought several super on-sale star string lights for my son. One arrived very visibly damaged, which I reported, but because they were final sale items, I was told no refunds. This is while I had a much more expensive ticket of more than $3000 pending, no less. Like I said, not smart. They refused to cancel that order. So I just disputed the charge with my credit card company and have already been refunded.

Look, Dot and Bo isn't the exclusive retailer of almost any of their products. Just find something you like by them and see the designer name, or better yet, save the image, and use google "search by image" to find who else is selling it. Invariably item prices and shipping charges are lower elsewhere. And for sure, customer service is. For example, I saw a cute credenza on sale on Dot and Bo recently. That same credenza is selling for hundreds less on: 1) Wayfair 2) Gilt 3)DenyDesigns. The first two I have plenty of experience with and have far, far more forgiving return and customer service policies than DotandBo. It's a no-brainer of where to buy it. Not to mention, that credenza's sale price on DotandBo is $958. The shipping and delivery are an additional $150. The EXACT same one is selling on Gilt for $649+$25 shipping and delivery. On Wayfair it's selling for $659 and free shipping (great customer service and return policy!) and on Deny Designs, for $599 +$100 shipping with a much better selection.

Why on earth pay almost double for vastly inferior customer service and return policy. Charging separate shipping and delivery is shady. Not standing behind your products for 48 hours (most people won't have time to assemble furniture until the weekend) is incredibly unreasonable for a company selling expensive furniture. Most companies have better return policies, better customer service *and* the same products at lower prices.

That said, I still visit Dot & Bo regularly. I like their curating of items. I think it's an easy place for me to find a lot of things I'm likely to love. I'm just not going to buy anything from them ever again.

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