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merrick m.

Contributor Level

Total Points
81

1 Review by merrick

  • Lazada

10/5/18

By a factor of 10, worst customer experience I've ever had. Beware.

Dec 2017 - ordered a desk December 2017. Order number *******. Instead the shipper delivered a cabinet (wrong item). It's a large 40kg box. I inform Lazada, they inform Pull Out Team.
Jan-Apr 2018 - contacted Lazada 10 times, progressively more miserable. Every time they say Pull Out Team notified and will be resolved soon. Meanwhile large heavy box sitting at my front door. It's not like I'm in some remote area... I'm in the most central developed area in the whole country. BGC.
May 2018 - suddenly without warning, someone calls to pick up the wrong item. Courier simply gives me a copy of my order, no information about themselves and no signature. Doesn't this whole thing sound... utterly stupid? I request a refund from Lazada.
Jun-Aug 2018 - constantly requesting refund. During all this time, there are email strings with customer service. However cases are marked "closed" just a couple weeks after opened, even though the case is not resolved. So ridiculous all I can do anymore is laugh.
Sep 2018 - refund delivered by way of LBC remittance. Original payment method would have been way more convenient! But whatever.

Lazada - how do you compensate customers for the extreme frustration and time wasted? I'll expect your reply after I'm dead.

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Lazada P. – Lazada Rep

Hi Merrick m., we understand your disappointments and we appreciate that you reached out to us. No worries, we'll make sure to continuously improve our services and never fail to meet your expectations.

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

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