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1 Review by Meo

BikesDirect

BikesDirect

7/12/17

Purchased two Motobecane bikes from Bikes Direct in early 2017. One bike came with handlebars put on backwards, easy for us to fix but really? Second bike had Shimano EZFire shifters with problem in left shifter. Bikes Direct wanted us to go to our local bike shop (!) with authorized Shimano repair and then deal with the warranty. We'd have to pay for diagnostics at the bike shop for this even though we could install the replacement. Second option--deal with Shimano directly through customer warranty claim form which is what we did. Bikes Direct could have just sent us the replacement shifter.

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