"I found some moccasins at this website listed for $0.00, so naturally I ordered 6 pairs, for me and my family. There was a $10 shipping charge for each pair, which I thought was strange, but I went ahead with the order. I received an email saying the order was cancelled because the shoes were out of stock and discontinued, so I wasn't expecting them to show up. I went home from college for the next weekend. On Tuesday of the following week, there was a note from FedEx requesting the package to be returned. What package. I talked to the delivery man and he said he was not working his route that day and the package could have been delivered to the wrong house; they were condos after all. The boot store called me and told me they would follow with a lawsuit if I didn't give back their property. I talked to Hope at customer service several times and she was very rude and threatening, she called me a liar and said that she knew I had these shoes. I wish I did. At that point I would have kept them. I disputed the charges with my credit card company, but they said the status of the shoes was delivered so I was not refunded the sixty dollars. AVOID this store at all costs! They do not keep up with their inventory, they have slow shipping, they are disorganized, and their customer service, specifically Hope, are audacious and demeaning. I lost time and money dealing with them and the only way I can get back at them is with reviews."
The seller emailed me:
Your review caught the attention of OnlineBootStore's official representative and they responded:
"We apologize that a year ago you were given 5 pairs of free boots due to a computer error. Our documentation shows that you called in asking where the size six boot was because it was not with the others. We then went ahead and refunded you shipping for that boot. We hope you understand why we tried for several days to stop the shipment and attempt to retrieve the packages.It was our fault the price was showing incorrectly on the website which is why we had to in the end allow you to have the boots. We do apologize for the way the representative spoke to you, that was uncalled for despite the extremely unfortunate circumstance for our company. However it should be noted that you did receive free boots, you signed for them, and admitted to receiving them over the phone with our CSR on October 22nd.. As for being charged for shipping, only orders over $50 qualify for free shipping. Due to the computer error, your order cost you nothing so our system automatically charged you for shipping. We manage over 11,000 styles of shoes and boots, occasionally human errors occur, however due to our documentation of the event we see no just cause for refunding shipping on the 5 pairs of free boots you received. Again we do apologize for the way our CSR spoke to you."
To which I replied:
"This is a load of malarkey. I absolutely did not sign for them, and I would never have admitted receiving something which I did not. I also did not call asking where the size sixes were. That call was about the initial order cancellation saying the size sixes were cancelled, separately from the rest of the order. I find it laughable that you have the gall to tell me I received free boots. It can be noted by the numerous other scathing reviews that occasional human errors is a huge understatement. Your response just goes to show how out of your way you will go to make the customer look bad in order to salvage your image. Other potential customers will see these reviews and run to any other boot sellers, regardless of the words you put in my mouth. I would not be in such an outrage about this if I had indeed received "free boots." I was definitely not refunded any money from this unfortunate incident, but I did learn to research online sellers before placing orders.