Menas A.

Though BL was expensive, i never had many issues with them until 6 months ago when they decided to change their warehouses. I have a shipment (2 packages) back in August and here is the timeline -
- for 2 months BL claimed my shipment was categorized as dangerous goods when infact it was not. The same item was in both packages, BL ships one package, but denies to ship the other at the same time!
- After 2 months they agree to ship
- Upon checking they lost few items within that package
- after 2 months and relentless follow-ups, they claim the package to be lost and asked to send the invoice.
- I send the invoice and purchase the items from Amazon and ship through another reliable company unlike BL.
- They asked to wait 30-45 days for re-imbursement.
- Now they come back saying the package has been found and there is a storage charges that i have to pay which they will try and "waive".!
- I was asked to go to the portal and release the shipments by paying the shipping charges. (no compensation what-so-ever).
- I check with customer support out of the 3 items supposed to be in the package, one is still missing.

Would have rated 0 stars if the site allows to, but it won't. Spent a ridiculous amount of time, energy, patience, peace of mind, effort, for so many months.

With so many cusotmers losing their packages, I suspect that they are just a bunch of thieves!

Never will I use Borderlinx again!