Thumbnail of user mem183

Me M.

Contributor Level

Total Points
88

1 Review by Me

  • Vestiaire Collective Americas Inc.

1/5/21

MULTIPLE ORDERS CANCELED (3): The first time it appeared that the seller sent the bag to VC, they received and then nothing happened the CS was awful they cancel my order after 15 days. The second time I bought from a "professional seller" that canceled my order the next day, the third time I bought from another "profesional seller" named JHROP from Hong Kong after I paid he sent 2 messages asking if I was the buyer? I responded yes and noticed that an other buyer was asking to buy the bag I just bought. So I asked the seller if everything was right with my order. They said yes and told me that my bag will be shipped the next day. I waited for more than a week and the bag wasn't shipped yet, the seller saw my messages and never responded. CS didn't want to cancel the order. After 14 days I decided to write in the comment section of each item he was selling. Just after that he canceled the order. VC or seller deleted all the comment. I contacted the person who was trying to buy the bag just after I bought it and she told me that the seller contacted her asking if she was the buyer. She responded no but she wanted the bag and the seller told her that the bag was available in their own page (outside VC) or will be posted soon because the buyer canceled the order. That looked shady to her that's why she wrote in the comments so the buyer could see.
PROFESSIONAL SELLERS: I could not believe a professional seller would do that. BUT I NOTICED THAT THEY HAVE A PROFESSIONAL SELLER title but NOT A TRUSTED OR EXPERT SELLER BADGES. Even having multiple items "SOLD"

CANCELED ORDERS/ SCAMMERS: The only person who wins from this fake orders is VC they refuse to refund before 15 days. After 15 days they start the refund process. 3 to 5 days or more to see your money back in your account. They keep your money for half a month, money they are investing and gaining interest from for 15 days. If you're from the US or any other place outside France your bank or most of the banks may charge you a FOREIGN FEE for the transaction and this WILL NOT BE REFUNDED.
MY RECOMMENDATION:
TRY TO BUY FROM TRUSTED SELLERS
AVOID BUYING FROM PROFESSIONAL SELLERS WITHOUT TRUSTED OR EXPERT SELLER BADGES (ex. SCAMMERS LIKE JHROP OR NICA_fashion)
Pay using PayPal but first transfer your money to your pp account or pay using a CC that doesn't charge you a foreign fee.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rachaelc12
Vestiaire C. – Vestiaire Collective Americas Inc. Rep

Hi Me M.!
We're so sorry to hear about your experience and the delay in response. If your request has not been already handled by our team, please let us know your item or order number so we can check on the status of this issue & do our best to resolve it.
The Vestiaire Collective team

Me Has Earned 8 Votes

Me M.'s review of Vestiaire Collective Americas Inc. earned 8 Very Helpful votes

Me hasn’t received any thanks yous.

Me doesn’t have any fans yet.

Me isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user dianar1259
4/15/24

I've sold my bag and asked VC if they're ok that I'll arrange an international shipping while I'm...

Thumbnail of user flor10
4/14/24

I have purchased an expensive item from Vestiaire Collective. The selling platform Vestiaire...