THE WORSE CUSTOMER SERVICE I HAVE EVER COME ACROSS. I ORDERD A RUG IN SEPTEMBER, I WAITIED FOR MY DELIVERY, WHICH DID NOT ARRIVE, I HAD TO SEND THEM AN EMAIL REQUESTING MY RUG, I GOT A REPLY STATING MY RUG IS IN TRANSIT. WAITED STILL DID NOT RECIEVE THE RUG, I SENT 6 EMAILS, THEY TAKE THIER TIME GETTING BACK TO YOU. LAST EMAIL SENT STATING MY RUG IS DELAYED FURTHER UNTIL DECEMBER! I REQUESTED A REFUND WHICH I HAVE RECIEVED. THE RUGSELLER IS A BETTER ONLINE SHOP!