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Resolve the transaction delayed issues, dont let the your'e client's down with this issues. Thank you
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Dear Payoneer Management, I hope this message finds you well. I am writing to express my deep...
Hello Melvin,
We thank you for leaving an honest review of our services.
We understand how frustrating it is when payments that you work hard for, are being delayed. It really is not fair on your behalf. However, please be advised that whenever there is a payment coming into Payoneer, we must comply with strict guidelines in order to process such payments. Each payment is subject to a review by our payments department. In such cases, there are certain requirements a client must fulfill. Although this process can generally take 3 to 5 business days, it can vary depending on how constant the communication is with the client. Clients are usually asked to submit documents via email or through their online account. From the day the client submits these documents and gets transferred to the relevant department, is when the timeframe takes place. We strongly suggest clients to communicate with us via phones or chats, in order make this process go by quicker.
We acknowledge that our response time via email, is not a best as it could be. We are working hard to fix this and feedback such as this, can help us improve for better quality assistance.
We hope that in the future we can earn a better rating from you.
Best,
The Payoneer Team