Mel S.

We purchased a Sleep Number mattress on Sept. 24,2019 and the pump has already failed in our unit. The company wants the purchaser to perform all diagnostics or else pay a $99 fee for a technician to come into your home to analyze the issue. Then, upon resolution of the cause, Sleep Number sends you replacement parts for you to replace yourself.
When the bed functions properly, it is very comfortable, however, they have poorly designed the couplings that can become disconnected if you move your top mattress for any reason, while tucking sheets under it. The pump is cheaply constructed. If you search online, notice how Sleep Number attempts to deceive people into believing they are on an independent website; they have a number of sites, especially their primary website that provides them with a 4.7 rating. Too bad other websites don't support their own results. They are a slick organization that invests, heavily, in promotional advertising telling the world how wonderful their products are. We are selling our Sleep Bed asap, and will purchase a superior product made from organic materials and no EMF producing transmitter under the bed, which sends information to them that we never connected in the first place.
They have nice showrooms and sharp salespeople but the products are garbage. Shop elsewhere.