Member since October 2016
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If you're Canadian, do not print with Uprinting.
Firstly you cannot enter your address, you'll have to talk to 5 people before they can input your Canadian address into the system and set up an account with Fed ex.
Then also, make sure you check your tracking like a hawk. They forgot to give Fed ex a commercial invoice so they held onto the package and didn't notify me. I had to contact Uprinting and then Fed Ex. Fed Ex told me I could fax in the invoice but I didn't receive all of the information I needed from Uprinting to do so.
I spoke with someone in the AM about this, they told me they'd forward my issue onto the shipping specialist and that they'd personally e-mail me with an update. There is a 4 hour time difference between Uprinting and where I live, so I waited until it would be 4pm their time as I hadn't heard anything. I spoke to another person who was very apologetic about it and said they would expedite the shipping at no cost to me so I'd receive it in 2 days, which was a day before the original delivery had things gone smoothly. I was pretty happy! So I checked the tracking this morning and nothing had changed.
I waited until noon their time before going back online to see what was going on. I was told because they were expediting it they were waiting for Fed Ex to send the package back to the them. Knowing how slowly and poorly things had been taken care of so far and just wanting my items I asked them to just send the invoice to Fed ex and refund my shipping. I was afraid that they'd blame Fed ex again for the delay and I would still not get my items in time, so what was the difference?
I am currently on the phone with Uprinting trying to see what is going on. I've been on hold for 10 minutes while they try to figure things out with their Fed ex team and their specialists. They said I have a lot of notes on my file... I wonder why! When I asked to refund my shipping cost, they laughed and said they have to try to resolve the problem first. Those are two unrelated things, and I shouldn't have to pay for their screw up.
I am so unimpressed and I haven't even received my order yet. I am a seriously laid back person too... so if you're not, you'll hate dealing with Uprinting.
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