I really did not even want to give them one star. Made a mistake when trying to purchase premium account, clocked on the wrong option, immediately found out, emailed them the same day. But they said these rules only apply to eharmony US not canada, $500.00 of my hard earned money, just gone... if I want to suspend my account, my money vanishes, they only thing I can do is put it on hold.
I emailed them the very same day! I will recommend this to no one, not only that, I will inform all my single friends. This is unacceptable.